Frequently Asked Questions

What is the difference between counselling and psychotherapy?

Officially the two terms can be be used interchangeably, but often the word counselling is used for shorter term work, and psychotherapy for longer-term, more in depth work.

How do I know if this is the right type of counselling/psychotherapy for me?

The counselling world can be a confusing one to navigate, but whether you choose CBT, psychoanalytic therapy, or one of the humanistic therapies the really important thing is that you feel comfortable with your counsellor/therapist and that over time you build up enough trust to share thoughts and feelings you might not feel comfortable sharing with friends and family.  Since all types of therapist agree that the relationship between the client and counsellor is of great importance - the 'us' in our organisation's name - the best thing to do is to meet a counsellor and see what your gut response is to talking to them, in person or on the phone.

But what if I don't feel like I 'click' with the counsellor?

It can be difficult to judge whether you are going to be able to trust someone initially, but you will get a feel straight away about whether the counsellor you meet is someone you are going to feel safe talking to.  This is why we offer a short, free introductory chat, so that you and your therapist can decide if the relationship is one you'd like to pursue.

What happens if some weeks I am not able to attend?

Counselling is usually most effective when you attend every week, but you might be able to arrange an alternative frequency with your counsellor.  It will be something that you will contract together.  Our counsellors all require 24 hours notice if you wish to cancel an appointment, and are likely to charge for the missed session if you cancel without notice.  Sometimes a rearrangement might be possible within the same week.

How long will I need to attend counselling?

This varies for each individual.  Sometimes six weeks might be enough to address a specific question, but normally around ten to twelve sessions will feel right.  Many of our clients find that they need longer-term support and this can go on for years.  Again this can be negotiated with your counsellor and you will review regularly how they sessions are going and whether you wish to continue.  You can leave whenever you like, but it is usual to negotiate an ending in advance so that you have a chance to wrap up loose ends.

What if I cannot afford to keep coming?

None of us want our costs to be prohibitive and offer discounts to people on a low income.  However, we do also work for charities who offer low cost counselling and so a reduced fee won't always be possible.  We will be happy to discuss your situation and do everything we can to continue provide the support you need either helping you find a lower cost option, or reducing our fees for you.

I still have questions you haven't answered...

If you have further questions, we would love to hear from you. Please use our contact form to get in touch.

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